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Welcome to the BALMESSENCE ™ (the “Site”). These terms and conditions apply to the Site, which is operated and administered by Wellness United Inc (the “Company”) and all of its divisions, subsidiaries, and affiliate operated internet Sites, which reference these Terms and Conditions.
These Terms and Conditions govern your use of this Site, which is provided by our Company. By accessing this Site, you are indicating your acknowledgment and acceptance of these Terms and Conditions. These Terms and Conditions are subject to change by our Company at any time at its discretion. Your use of this Site after such changes are implemented constitutes your acknowledgment and acceptance of the changes.
The Company grants you a non-transferable and revocable license to use the Site, under the Terms and Conditions described, for the purpose of shopping for personal items sold on the Site. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by the Company in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph.
Access to this Site
You agree to use this Site only for the lawful purposes described in more detail in the “Restrictions on Use” section below. You agree not to take any action that might compromise the security of the Site, render the Site inaccessible to others or otherwise cause damage to the Site or the Content (Content shall mean pictures/visuals, videos, text, audio, numbers, oral content, sounds, animations, documents, data, applications,, search engine, blogs, graphic and any such matter that is on the Site). You agree not to add to, subtract from, or otherwise modify the Content, or to attempt to access any Content that is not intended for you. You agree not to use the Site in any manner that might interfere with the rights of third parties. To access this Site or some of the resources it has to offer, you may be asked to provide certain registration details or other information. It is a condition of your use of this Site that all the information you provide on this Site will be correct, current, and complete. If our Company believes the information you provide is not correct, current, or complete, we have the right to refuse you access to this Site or any of its resources, and to terminate or suspend your access at any time, without notice.
Restrictions on use
This Site is provided solely for non-commercial, personal use, and/or so that you may learn about our Company and the services that we provide. You may not use this Site for any other purpose, including any commercial purpose, without our Company’s express prior written consent. For example, you may not (and may not authorize any other party to) (i) co-brand this Site, or (ii) frame this Site, or (iii) hyper-link to this Site, without the express prior written permission of an authorized representative of our Company. For purposes of these Terms and Conditions, “co-branding” means to display a name, logo, trademark, or other means of attribution or identification of any party in such a manner as is reasonably likely to give a user the impression that such other party has the right to display, publish, or distribute this Site or any of the Content accessible within this Site. You agree to assist and cooperate with our Company in preventing any unauthorized co-branding, framing or hyper-linking.
The material and Content accessible from this Site, and any other World Wide Web Site owned, operated, licensed, or controlled by our Company is the proprietary information of our Company or the party that provided the Content to our Company, and our Company or the party that provided the Content to our Company retains all right, title, and interest in the Content. Accordingly, the Content may not be copied, distributed, republished, uploaded, posted, or transmitted in any way without the prior written consent of our Company, or unless authorized in writing elsewhere on our Site, except that you may print out a copy of the Content solely for your personal use. You are prohibited from using any of the trademarks or logos appearing throughout the Site without the express written permission of our Company.
This Site and its Content are protected by UAE and/or any other foreign copyright laws that may apply to the Content and belongs to the Company or its partners and affiliates. The copyrights for the Content are owned by the Company or other copyright owners who have authorized their use on this Site. You may download and reprint Content for non-commercial, non-public, personal use only (If you are browsing this Site as an employee or member of any business or organization, you may download and reprint Content only for educational or other non-commercial purposes within your business or organization, except as otherwise permitted by the Company, for example in certain password-restricted areas of the Site). You may not manipulate or alter in any way images or other Content on the Site.
You hereby grant to our Company the royalty-free, perpetual, irrevocable, worldwide, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display all content, remarks, suggestions, ideas, graphics, or other information communicated to our Company through this Site (together, hereinafter known as the “Submission”), and to incorporate any Submission in other works in any form, media, or technology now known or later developed. Our Company will not be required to treat any Submission as confidential, and may use any Submission in its business (including without limitation, for products or advertising) without incurring any liability for royalties or any other consideration of any kind, and will not incur any liability as a result of any similarities that may appear in future Company operations. By making a Submission, you are guaranteeing to us that you have the legal right to post the content in the Submission and that it will not violate any law or the rights of any person or entity.
Protecting the online privacy of children is especially important to us, and those under the age of 21 are protected by Federal UAE laws. For that reason, our Company does not knowingly permit children under the age of 21 to become registered members of our Sites, or to buy goods and services on our Sites, without verifiable parental consent. Our Company does not knowingly collect or solicit personal information about children under 21, except with their parent’s express consent.
If we ever include children under the age of 21 years as part of our intended Site audience, those specific web pages will, in accordance with the provisions of the laws of the UAE be clearly identified and provide an explicit privacy notice; and we will provide processes to obtain parental approval, provide access to information and allow parents to request removal of their children’s personal information.
Our Company cannot and does not guarantee or warrant that files available for downloading from the Internet will be free of viruses, worms, Trojan horses or other code that may manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to this Site for the reconstruction of any lost data. Our Company does not assume any responsibility or risk for your use of the internet.
The Company makes no express or implied warranties, representations or endorsements whatsoever with respect to the Site, the service or the content. The Company expressly disclaims all warranties of any kind, express, implied, statutory or otherwise, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, with regard to the Site, the service, the content, and any product or service furnished or to be furnished via the Site. The Company does not warrant that the functions performed by the Site or the service will be uninterrupted, timely, secure or error-free, or that defects in the Site or the service will be corrected. The Company does not warrant the accuracy or completeness of the content, or that any errors in the content will be corrected. The Site, the service and the Content are provided on an “as is” and “as available” basis.
Limitation on liability
The Company makes no representations or warranties in connection with this Site, whether express or implied, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such warranties are not legally excludable. To the fullest extent permissible the Company will not be liable for interruption of business; loss or damages of any kind incurred as a result of dealings with or the presence of the Site or any hyper-links to the Site; access delays or access interruptions to the Site; computer viruses, system failure or any malfunction which may occur in connection with your use of our Site; any inaccuracies or omissions or misleading, false or deceptive statements in the content; or, any events beyond the Company's reasonable control. Furthermore, to the fullest extent permitted by law the Company will not be liable for any direct, indirect, special, incidental, consequential or other damages of any kind related to your use of the Site and in no event shall the Company and any of its employees or agents maximum aggregate liability exceed one thousand United Arab Dirhams (AED 1,000).
Exclusions of Liability
Any disclaimers and exclusions of liability in these Terms and Conditions shall not apply to any damages arising from death or personal injury caused by the negligence of the Company or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by UAE law. If any provisions of these disclaimers and exclusions are deemed to be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
You will indemnify and hold Company, its subsidiaries, affiliates, licensors, content providers, service providers, employees, agents, officers, directors, and contractors (hereinafter known as the “Indemnified Parties”) harmless from any breach of these Terms and Conditions by you, including any use of Content other than as expressly authorized in these Terms and Conditions. You agree that the Indemnified Parties will have no liability in connection with any such breach or unauthorized use, and you agree to indemnify any and all resulting loss, damages, judgments, awards, costs, expenses, and attorney’s fees of the Indemnified Parties in connection therewith. You will also indemnify and hold the Indemnified Parties harmless from and against any claims brought by third parties arising out of your use of the information accessed from this Site.
Information you provide
You may not post, send, submit, publish, or transmit in connection with this Site any material that:
Security & Responsibility for Your account
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. The cardholder must retain a copy of transaction records and Merchant policies and rules. You must provide accurate and complete information when you create your account on the Site (“BALMESSENCE Account”). This includes providing current contact information, so we know how to reach you. We encourage you use passwords that use a combination of upper- and lower-case letters, numbers and symbols. You are solely responsible for the activity that occurs on your BALMESSENCE Account, and you agree to keep your BALMESSENCE Account login and password secure. Please immediately notify the Company of any unauthorized changes or use of your BALMESSENCE Account. Any passwords used for this Site are for individual use only. You will be responsible for the security of your password (if any). Company will be entitled to monitor your password and, at its discretion, require you to change it.
If you use a password that Company considers unsecure, the Company will be entitled to require the password to be changed and/or terminate your BALMESSENCE Account.
You are prohibited from using any services or facilities provided in connection with this Site to compromise security or tamper with system resources and/or accounts. The use or distribution of tools designed for compromising security (e.g., password guessing programs, cracking tools or network probing tools) is strictly prohibited. If you become involved in any violation of system security, the Company reserves the right to release your details to system administrators at other Sites in order to assist them in resolving security incidents. The Company reserves the right to investigate suspected violations of these Terms and Conditions of Use. The Company reserves the right to fully cooperate with any law enforcement authorities or court order requesting or directing the Company to disclose the identity of anyone posting any e-mail messages or publishing or otherwise making available any materials that are believed to violate these Terms and Conditions. By using this Site, you waive and hold harmless the Company from any claims resulting from any action taken by the Company during or as a result of its investigations and/or from any actions taken as a consequence of investigations by either the Company or any law enforcement authorities.
By using this Site, you agree to keep the Site and the Company safe by not engaging in the following prohibited activities:
Your Registration and Account
As a BALMESSENCE platform user you agree to the following:
The Company’s Right of Removal of BALMESSENCE Account(s)
If the Company removes or disables your BALMESSENCE Account, BALMESSENCE removes or disables your account, you agree you will not create another account without the Company’s express permission.
The Company may report Acceptable Use Policy violations to the proper law enforcement agency or other appropriate third parties. When reporting violations to enforcement officials, we retain the right to disclose pertinent customer information to aid in the investigation and prosecution of the illegal activity or activities that have taken place.
Arbitration and Dispute Resolution
These Terms and Conditions shall be interpreted and governed by the laws in force in United Arab Emirates. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. United Arab of Emirates is our country of domicile. Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration under the Arbitration Rules of the DIFC-LCIA Arbitration Centre, which Rules are deemed to be incorporated by reference into this Clause. The number of arbitrators shall be one. The seat, or legal place, of arbitration shall be the DIFC. The language to be used in the arbitration shall be English; the decision of the tribunal shall be final and binding. Notwithstanding the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.
In addition to any other legal or equitable remedies, the Company may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of the Terms and Conditions, you shall immediately cease all access to and use of the Site and the Company shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you (including information relating to your BALMESSENCE Account) and deny your access to and use of this Site in whole or in part. Any termination of the Terms and Conditions shall not affect the respective rights and obligations (including without limitation, payment obligations) of you and the Company arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices of the Company or the Site, your sole and exclusive remedy is to discontinue using the Site.
Order acceptance and Pricing
Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before the Company accepts the order.
The Company is determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price, description or features of an item is not displayed correctly on the Site. As such, the Company reserves the right to refuse or cancel any order. In the event that an item is mispriced, the Company may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. The Company shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
Kindly note that no orders will be shipped, and no services will be provided to the following countries: Afghanistan, Iran, Israel, North Korea, Somalia, Sudan, Syria and Yemen.
Payment for all products and services offered on the side will only be accepted in United Arab Emirates Dirhams, Kuwaiti Dinar, Bahraini Dinar, Saudi Arabian Riyals, Omani Riyals or United States of America Dollars (in the case of PayPal payments). In addition, the Site will accept the following credit cards: Visa and Mastercard.
We accept PayPal, Credit Card and cash on delivery payments in UAE (AED)
We accept PayPal and Credit Card payments in the GCC (Respective currency for the GCC country)
The information provided on BALMESSENCE Site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging of any product that is sold or mentioned on the Site. You should not use any of the information on this Site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem.
These Terms and Conditions are reproduced in English and Arabic. If there is any inconsistency between the English text and the Arabic text, the English text will apply.
What information do we collect?
Your privacy is very important to us. We are providing this policy to inform you how we use the information we collect, the choices you have concerning the collection and use of such information, and disclosure of information on our service.
We collect information from you when you register on our BAMLESSENCE site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our Site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number.
How we collect information:
We collect information in three basic ways:
What information we collect and how we use it
We use your Personal Information (in some cases, in conjunction with your “Non-Identifying Information,” see below) to provide the following services to you.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
How do we protect your information?
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise, transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating the Site, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or other rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Children Online Privacy Protection Act Compliance
This Site is not directed to children under 21. We do not knowingly collect personally identifiable information from children under 21. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us. If we become aware that a child under 21 has provided us with Personal Information, we will delete such information from our files. Our Site, and the products and the services offered on our Site are all directed to people who are at least 21 years old or older.
Dubai Design District, Building 4, Tower A, Floor 2 Office 204, P.O. Box 333292
+971 4 451 6083
Links to other sites and services
The Site contains links to other third-party websites and online services. If you choose to visit another website or online service by clicking on a link, you will be directed to that third party’s website or online service. The fact that we may link to a website or online service is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third-party websites and online services, and these third parties may place their own cookies or other files on your computer and collect data or solicit Personal Information and Non-Identifying Information from you. Other sites and online services follow different rules regarding the collection, use and/or disclosure of Personal Information and Non-Identifying Information. We encourage you to read the privacy policies or statements of the other websites or online services you visit before providing any information or using such websites or services. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Site and welcome any feedback about these third party sites.
Transfer of information
How to contact us
If you have any questions about this Policy or any of the practices described herein, please contact us at +971 4 451 6083, or use our contact form
Cancellation, Exchange, and Refund Policy
On our website (the “Site”) we do not permit refunds, exchange, and returns as an option due to changing your mind about the product purchased on the Site. Refunds, exchange, and returns will only be issued subject to approval for the valid reasons mentioned below:
- defects in design, materials, and workmanship.
- unsatisfactory quality or fit for the purposes for which they are intended.
- the products being past their expiry dates at the time of delivery.
- Incorrect products delivered compared to ordered products.
- Refunds will be done only through the original Mode of Payment.
Refunds, exchange or replacement will only be offered to the same person who originally purchased the products on the Site and the Site may ask for further identification.
We only offer replacement of faulty, damaged, unsatisfactory quality, expired or incorrect products within 10 days from the date of the receipt of your written replacement request, which shall be submitted by you on the same day (within 24 hours) you received your order and discovered the faulty/incorrect product. In this case, we will replace it for you free of charge. You shall provide pictures of damaged/faulty, unsatisfactory quality, expired or incorrect products with your written replacement/return request delivery.
Outlined Conditions Relating to Refunds:
- in their original box, include all packing material, blank warranty cards, manuals, and all accessories.
- The BALMESSENCE Quality Seal is still intact.
- Are complete, unused, and in “as new” condition as you received them (if you have opened the box to examine the product it must have been done so without damaging the box and factory packaging/seals or damaging the product in any way) and must be carefully re-packaged as received.
Important: You shall ensure that return products are in good condition and unopened. If you fail to return the product, the Site will be entitled to make a claim against you for the losses it suffered.
How to Refund or Exchange:
Payment Methods For Buying Products The Site offers various methods of payments:
Cash on Delivery (UAE only)
Credit Card online (UAE & GCC)
PayPal (UAE & GCC)
We accept payments online using Visa and MasterCard/debit card in AED in the UAE and the Respective currency for the rest of the GCC countries. For example, if you order from KSA, the payment will be done in Saudi Riyals.
Most credit cards have a two-factor authentication process. After filling out the credit card information and confirming the payment, you will be directed to a secure page prompting you for a pin or a password. This additional security step is issued and controlled by your bank.
The Site will not issue any charges if the order has not been dispatched for delivery yet.
You shall notify us in writing about cancelling your order on the same day of placing the order and before the order has been dispatched. (before the courier partner initially reaches out to you – usually VIA SMS)
Orders for UAE can still be cancelled free of charge on the same day or before the order has been collected by our courier partner company.
Orders for the GCC can be cancelled free of charge on the same day of the order being placed.
Our courier will contact you to arrange the delivery. At this time, you shall inform them if you wish to cancel. Once delivery is confirmed, the order cannot be cancelled. If a cancellation has been done after confirming delivery with the courier, we will process a refund and 10% administration charge will be deducted from the total invoice value in case of credit card payment. If you selected cash on delivery payment method and confirmed the delivery with the courier, you will have to pay delivery charge of AED 18 to our courier partner company directly when they do delivery to you and return of the order at the same time (UAE) and for GCC you will be notified of the delivery charge by the courier partner.