We detected your location is outside our Delivery Area.you are accessing the website for Saudi Arabia would you like to continue this website?
Yes continue on Saudi Arabia
Please select your Delivery Destination.
On our website (the “Site”) we do not permit refunds, exchange, and returns as an option due to changing your mind about the product purchased on the Site. Refunds, exchange, and returns will only be issued subject to approval for the valid reasons mentioned below:
- defects in design, materials, and workmanship.
- unsatisfactory quality or fit for the purposes for which they are intended.
- the products being past their expiry dates at the time of delivery.
- Incorrect products delivered compared to ordered products.
- Refunds will be done only through the original Mode of Payment.
Refunds, exchange or replacement will only be offered to the same person who originally purchased the products on the Site and the Site may ask for further identification.
We only offer replacement of faulty, damaged, unsatisfactory quality, expired or incorrect products within 10 days from the date of the receipt of your written replacement request, which shall be submitted by you on the same day (within 24 hours) you received your order and discovered the faulty/incorrect product. In this case, we will replace it for you free of charge. You shall provide pictures of damaged/faulty, unsatisfactory quality, expired or incorrect products with your written replacement/return request delivery.
Outlined Conditions Relating to Refunds:
- in their original box, include all packing material, blank warranty cards, manuals, and all accessories.
- The BALMESSENCE Quality Seal is still intact.
How to Refund or Exchange: