Delivery and Shipment
We accept orders only for UAE, KSA, Kuwait, Oman & Bahrain.
We arrange the delivery from our warehouse to your address. You are responsible for providing correct and complete address information on the Site.
We are committed to deliver your order within 1-3 days in UAE, and 2-7 days in the further GCC.
Our courier will contact you maximum 3 times on your mobile phone number, and in case failure to reach you, we will hold your order for up to 7 days. In such case you are responsible to contact us or the courier partner to re-schedule the delivery. If we don’t hear from you after 7 days period, the delivery fee and 10% on the total invoice will apply as administration expenses.
The maximum weight our courier can ship is 25 kg per order.
The site will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.
Orders that are received before 1pm will be processed the same day.
Orders that are received after 1pm will be processed the next day.
Free Shipping across UAE for orders AED 250 and above (dispatch within 24 hours during working days) excluding remote and out of service areas mentioned below.
Free Shipping across the KSA for orders of SAR 650
Free Shipping across Bahrain for orders of BHD 65.50
Free Shipping across Kuwait for orders of KWD 53
Free Shipping across Oman for orders of OMR 67
A delivery charge of AED 18 is applied for UAE orders below AED250
A delivery charge of SAR 56 is applied for Saudi Arabian orders below SAR 650
A delivery charge of up to BHD 9 is applied for Bahraini orders below BHD 65
A delivery charge of up to KWD 7.50 is applied for Kuwaiti orders below KWD 53
A delivery charge of up to OMR 9.50 is applied for Saudi Arabian orders below OMR 67
We calculate our delivery charges for the GCC as per standard shipping costs from our courier partners. This is calculated if your order is under 0.5KG (500g) If your order is calculated to be over 500g, additional charges will apply which will be reflected upon checkout.
Our shipping costs are calculated with 5% custom duty and 5% VAT (where VAT is applicable) If your country does not have 5% VAT – only 5% custom duty will apply.
If your country has any extra custom duty fees or clearance fees– this payment will be charged to the customer.
Out of Service Areas – UAE
There are areas within UAE, which are remote and are logistically difficult to deliver. Deliveries to such areas are scheduled once a week only. We do not do free deliveries to such areas and the delivery charge of AED 40 will apply for successful delivery and AED 50, if delivered on the second attempt. A cancellation fee will apply accordingly as per our cancellation policy.
Out of Service Areas:
Abu Dhabi Qareen Al Aish
Abu Dhabi Jananah Island
Abu Dhabi Tarif
Abu Dhabi Al Marfa
Abu Dhabi Abu Al Abyad
Abu Dhabi Ras Ghurb Island
Abu Dhabi Ruwais
Abu Dhabi Al Hamra
Abu Dhabi Jabal Dhana
Abu Dhabi Liwa - No delivery
Abu Dhabi Sila - No delivery
Abu Dhabi Al Btaha
Abu Dhabi Alk Wifriah
Abu Dhabi Madinat Zayed
Abu Dhabi Bu Hasa
Abu Dhabi Asab
Abu Dhabi Arada
Abu Dhabi Taraq
Abu Dhabi Kayyam
Abu Dhabi Alyhyali
Abu Dhabi Sabkhah
Abu Dhabi Wedhail
Abu Dhabi Al Khis
Abu Dhabi Jeeisah
Abu Dhabi Hamim
Abu Dhabi Jereirah
Abu Dhabi Shaybah
Abu Dhabi Shubaytah
Fujairah Kidfa Area
Fujairah All Quaries Area
Hatta All Oman Boarder Area
Al Ain/Oman Buraimi